When it comes to the hardware, we're pretty much set; we all now know the Zune inside and out. But how it interacts with the software, the marketplace. We really wanted to give the Zune the benefit of the doubt. We hoped installing the Zune software and getting our player running would be as seamless and painless as getting iTunes and an iPod running on your machine, since that is, after all, what it's up against.
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